Privacy policy

More Than Health Privacy Policy 

More Than Health keeps medical records confidential and complies with the General Data Protection Regulation (GDPR) and Data Protection Act 2018. 

We hold your medical records so that you have a safe place to always have access to and we can provide you with safe care and treatment. We will also use your information so that we can check and review the quality of the care we provide. This helps us to improve our services to you.

The confidentiality of your information is particularly important to us, and we comply with date protection legislations and medical confidentiality guidelines of our professional bodies (in the UK the General Medical Council).

We will share relevant information from your medical records with other health care professionals when they provide you with care. For example, when you are referred to a consultant, or when we send details about your prescription to your chosen pharmacy. We recommend that we share the care given to you here with your primary health care provider – however we will only do this with your written consent and would provide you with copies of all correspondence.

You have the right to object to information being shared for your own care and such objection must be submitted in writing, however this might affect the care you receive; please speak to Dr Meuschel or another member of the team if you wish to object. Please be aware that even if you do not want us to share information with your primary physician, we will still insist that you provide us with those details, as we might need them in case of an emergency. 

You have the right of access to the data that we hold about you and to receive a copy. Parents may access their child’s records if this is in the child’s best interests and not contrary to a competent child’s wishes. Formal applications for access must be in writing to the practice manager. You also have the right to have any errors or mistakes corrected. Please speak to Dr Meuschel or a member of our team immediately if you feel that there has been an error in our documentation.

We aim to provide our services paperless. All clients/patients who receive care are registered on our patient management system and only in rare cases when we temporarily hold hard copies, they will be stored in a locked filing system. Our database can hold: 

- your name, address, 

- date of birth, 

- telephone number, 

- address and email address, 

- next of kin, 

- confirmation of the details of your primary care provider,

- your bank details.

We will ask you to tell us immediately when there are changes to your personal details such as name, address, telephone number, email address or bank account details where applicable. We will remind you yearly to update your medical history and contact details. 

Our patient management system also holds your medical records and is set up so that this clinical data is only accessible to authorised practice members, those who are directly involved in your care. 

All practice members follow our confidentiality policy, please let us know if you would like to see a copy. 

Other information that we will hold from you apart from contact details that you provide when you register with us can be:  

- past and current medical conditions,

- X-rays and clinical photographs, 

- information about your treatment that we have provided or propose and its cost, 

- notes of conversations or incidents that might occur for which a record needs to be kept, 

-  records of consent to treatment, 

- any correspondence relating to you from yourself or other health care professionals

We presently use Function365 as our main patient management tool, please ask us if you would like to know more about the system and the way we store and handle the data for you. 

Medical records will be kept in line with the law and national guidance. Only in exceptional circumstances will we keep, or store hard copy medical records and for those cases we can advise you as to how long hard copy medical records are legally be required to be kept by us. We keep digital medical records and those will be stored indefinitely or until government regulations change.

More Than Health May 2022